Specialist firmware, software and electronics expertise on tap — without the cost of a full-time hire.
We offer ongoing remote support for businesses that rely on specialist electronics, embedded firmware or bespoke software — particularly legacy products where the original knowledge is hard to replace.
Currently supporting industrial imaging and scanning equipment with original firmware development, calibration and fault-finding expertise. Whether it’s a software issue, a configuration problem or a unit that needs diagnosing remotely — you get direct access to the person who built it.
A simple monthly retainer keeps you covered. No long procurement process, no agency fees — just direct access to the expertise you need.
Beyond the 10 hours included in your retainer, billed monthly in arrears.
Same-day priority for production-down situations. You go to the front of the queue.
Ship the faulty unit to us, we diagnose, repair and return. Parts and labour quoted upfront.
Bug fixes, configuration changes, version updates, and remote debugging of embedded systems and application software.
Screen-sharing, SSH, remote desktop — we’ll connect to the machine and diagnose the fault without anyone needing to travel.
When a unit needs physical attention, ship it to us. We’ll diagnose, repair and return it — with full documentation of what was found and fixed.
Remote-guided or hands-on calibration of precision equipment. Ideal for installations, annual recalibration or post-repair verification.
Documentation, training sessions and handover support for your internal team — so you’re never entirely dependent on one person.
Retainer clients always come first. When a machine is down and your customer is waiting, you won’t be in a queue.
Hark Tech