Honest answers to the questions people ask most often before sending us their kit. Can't see yours? Just ask.
Print orders are paid at checkout — you see the full delivered price before you commit, and nothing prints until payment clears. Custom or manually-quoted jobs are invoiced, and paid before dispatch.
Upload your model on the 3D printing page and you get a firm price in seconds — material, print time and delivery included. Runs of 5+ identical parts earn automatic quantity discounts, shown live in the quote.
Print orders are paid by card at checkout. Invoiced jobs can be settled by bank transfer or card — account details are printed on every invoice.
Every parcel ships tracked. If your order arrives damaged, email a photo of the part and packaging within a couple of days and we'll put it right.
We reuse clean boxes and padding wherever we can. It keeps waste out of landfill and helps us keep prices down. Your order is always packed securely regardless of what the outside of the box looks like.
All personal data is handled in accordance with UK GDPR — collected only when needed to quote and complete your order, kept only as long as required, and never sold or shared. See the privacy policy for specifics on what is collected, why, and retention periods.
We're an online service — there's no walk-in or collection. Keeping overheads low lets us pass the saving on in our prices. Every order ships tracked to your door.
Just email repairs@harktech.co.uk or use the contact form. We aim to reply within one business day.
If your question isn’t answered above, message me directly — I read every enquiry personally.
