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Grant Harkness, founder and lead technician at Hark Tech
Grant Harkness · Basingstoke, UK
Meet the bench

Hi, I’m Grant.
I fix things properly.

Hark Tech is a one-person workshop in Basingstoke. I run it, I do the repairs, I bench-test the kit, and I post it back to you. No call-centre, no outsourced “fulfilment”, no being passed between technicians.

Many years of self-taught hands-on hardware work — consumer electronics, 3D printers, embedded Linux, low-level firmware, and component-level board repair. The kind of work most shops won’t touch because it doesn’t scale.

5★
Google rating across 28+ verified reviews
90‑day
Warranty on every repair
1 to 1
Same person diagnoses, fixes, returns
UK
Mail-in service from Basingstoke

What I’m up to

Recent and ongoing work — both customer jobs and the infrastructure that keeps this place running.

Sliced 3MF instant pricing shipped

May 2026

Built a custom slicer-aware parser for the print-order tool so customers get firm prices on Bambu Studio / OrcaSlicer sliced files in seconds — most UK competitors still bounce these to manual quote forms.

3D printing · Web · FastAPI

K2 Klipper firmware patches

May 2026

Applied five input-shaper math fixes and bed-level tuning to the workshop’s Creality K2. Patches documented as public help articles so other K2 owners can apply them.

3D printer · Klipper · Open source

Full network + server decommission, Hampshire SMB

April 2026

Decommissioned a local business’s on-prem stack — switches, server hardware, IP phone system, multi-camera Blue Iris setup. Migrated active services to cloud and handed off the SonicWall firewall cleanly.

Networking · SonicWall · Blue Iris · Avaya · Server decom

Self-hosted infrastructure

Ongoing

Hark Tech runs its own Proxmox cluster: Pi-hole HA pair, PBS backups, Cloudflare tunnels, fail2ban-defended nginx. Same architecture I deploy for SMB clients.

Linux · Infrastructure · Proxmox

Console & 3D-print repair backlog

Ongoing

Currently working through PS5 HDMI ports, Xbox Series X disc drives, and Switch Joy-Con drifts alongside the print queue. Recent work has included board-level console repairs and small-batch 3D prints.

Console repair · 3D printing

Need an engineer for a one-off project rather than a managed-services contract? Get in touch.

If it can’t be fixed, I’ll tell you. If it can, I’ll do it properly. Either way, the same person who quotes your repair is the person on the bench — and on the email replying to you.

— Grant

What I’m best at

The bench has seen a lot of different kit over the years. These are the areas where the experience runs deepest.

Inside a Creality K2 print chamber on the bench

3D Printer Repair & Firmware

Klipper configuration, pressure advance and input shaping, mechanical rebuilds, multi-material systems, and rescuing printers stuck on poor or unsupported vendor firmware.

Creality K2 · Bambu Lab · Prusa · Ender

UART debug header wired up to a firmware-locked board

Firmware Recovery & Modding

Bricked devices, bootloader recovery, reverse engineering proprietary firmware, binary patching, and porting open firmware onto hardware the manufacturer locked down.

Reverse engineering · Bootloader unlock · Firmware patching

Close-up of component-level PCB rework on the bench

Component-Level PCB Repair

Surface-mount rework, trace repair, micro-soldering, and fault-finding down to the individual component — not whole-board swaps at the customer’s expense.

SMD rework · HDMI ports · BGA reflow · Microsoldering

Game controller on the repair bench, mid-diagnostic

Consumer Electronics

Laptops, desktops, gaming consoles, monitors and audio gear — with honest advice when a repair genuinely isn’t worth doing. No padding the bill.

Laptops · PS5 / Xbox · MacBooks · Vintage hi-fi

Why you can trust us with your kit

A mail-in service only works if customers genuinely trust the person on the other end of the post. Here's the promise we make to every one of them.

I work from a private residential workshop, so the full postal address is shared by email once your job is booked — you’ll always have it before you ship anything.

Honest diagnostics

If it can't be fixed, or if the repair cost exceeds the value of the item, we'll tell you plainly. No-fix, no-fee — you don't pay for work we couldn't do.

No surprises

You get a written quote before any work starts, and we never extend the scope without your approval. If we find something extra inside, we stop and ask.

Your data stays yours

We access only what's strictly needed to test the repair. Personal files are never opened, and data-sensitive devices can be worked on without booting the OS when you ask.

Guaranteed work

Every repair carries a 90-day warranty. If the same fault comes back in that window, we put it right at no further charge.

Fast, honest turnaround

Most repairs are back in the post within 5–10 working days of arriving at the workshop. Complex jobs take longer — but we'll give you a realistic estimate up front and keep you updated.

One person, start to finish

Your item isn't passed between technicians. The same person answers your email, does the work, tests it and re-packs it for return — so the context is never lost.

Ready to get started?

Send us a few photos and a description — we'll reply within one business day with a no-obligation quote.

Customer reviews & verified seller history

Buyer feedback from my eBay seller account (hark-tech31), where I refurbish and resell electronics. These comments are from buyers, not repair customers — but they are a public, third-party record of how I communicate, pack and ship. Repair-customer reviews are building up on Google — leave one here.