The terms that apply when you use our mail-in electronics repair and 3D printing service. Last updated: 22 April 2026.
These terms form the contract between you (the customer) and Hark Tech, a sole trader business operated by Grant Harkness based in Basingstoke, Hampshire, United Kingdom. By engaging our services you agree to the terms set out below. These terms do not affect your statutory rights under UK consumer law, in particular the Consumer Rights Act 2015.
Where you are contracting as a business rather than as a consumer, the Consumer Rights Act 2015 does not apply to the transaction and the limits on our liability in section 13 apply more strictly. You confirm you have authority to accept these terms on behalf of your organisation when you accept a quote.
We provide mail-in electronics repair and custom 3D printing services to customers in the United Kingdom. We do not offer a walk-in service. All work is carried out by post: you send the item to us, we quote and carry out the work, and we return it to you.
For 3D printing we print from STL files that you supply. We do not offer modelling, CAD or design services.
A legally binding contract forms between us at the point you accept a written quote we have issued, by email or through our online tools. Initial enquiries and quotes themselves do not form a contract and impose no obligation on either side.
We provide a free, no-obligation initial assessment of every enquiry. Once we have inspected the item (or received your 3D printing requirements in sufficient detail) we will provide a written quote by email. The quote represents our best estimate of the work required and is valid for 14 days unless stated otherwise.
You are under no obligation to proceed after receiving a quote. If you choose not to go ahead, you are responsible for the return postage of your item.
We will not carry out any chargeable work until you have confirmed in writing (by email or through our online tools) that you accept the quote.
If we are unable to repair your item, or if the repair cost would exceed a reasonable proportion of the item's value and you choose not to proceed, there will be no charge for the diagnostic work. You remain responsible for the postage to return your item, unless you tell us you would prefer us to dispose of it responsibly (in which case we will confirm disposal in writing).
If, during the course of the agreed work, we identify additional faults or work that would materially change the scope or the cost, we will stop, contact you with a revised quote, and wait for your approval before continuing. You will not be charged for any additional work without your prior agreement.
3D printing is a physical process with inherent variation. By accepting a print quote, you acknowledge the following:
You are responsible for packaging your item securely and sending it to us using a tracked and insured courier service. We recommend insuring the item for its full replacement value.
On completion, we will return the item using a tracked and insured service. Return postage is charged at cost and will be itemised on your invoice. We are not responsible for delays, loss or damage caused by the courier in either direction, but we will support any claim you need to make.
We aim to return most repairs within 5–10 working days of receiving the item. 3D printing turnaround depends on the job and will be confirmed at the quote stage. These timescales are estimates in good faith and not contractual guarantees — parts availability, unexpected complications and supplier lead times can all extend them. We will keep you informed of any material delays.
Payment is due after the work is completed and tested, and before the item is dispatched back to you. We will issue an invoice by email. Bank transfer is our preferred payment method; details are included on every invoice. We will retain the item until payment has cleared.
For larger 3D printing jobs we may request a deposit covering materials before printing starts; this will be confirmed on your quote.
All repairs carry a 90-day warranty from the date of return dispatch. If the same fault recurs within this window, we will investigate and, where confirmed to be related to the original repair, put it right at no further labour charge. You remain responsible for the return postage during any warranty claim. The warranty does not cover:
Replacement parts we install may be new, compatible (aftermarket), refurbished or carefully harvested from donor units. We will tell you which category at the quote stage. The 90-day warranty applies to the completed repair regardless of the part category used.
This warranty is in addition to, and does not replace, your statutory rights as a consumer under the Consumer Rights Act 2015.
Please back up any important data before sending a device to us. While we never intentionally access personal files, hardware repair sometimes requires powering the device on and performing tests that could in extreme cases affect stored data. We cannot be held responsible for pre-existing data loss or data loss that is an unavoidable consequence of a hardware fault.
Encrypted devices or locked accounts. Some repairs require the device to boot into the operating system for testing. If your device is encrypted, passcode-protected or tied to an account lock (iCloud, Google FRP, Microsoft account, BitLocker, etc.), we may need you to supply unlock credentials or remove the account beforehand. If you supply credentials, you do so at your own risk; we will only use them for the purpose of completing the agreed work and will not retain them after the job is closed.
Where a repair cannot be completed without clearing the device, we will tell you in advance and ask for your written consent. See our Privacy Policy for how we handle any personal data you share with us during the enquiry and service process.
If an item remains unpaid or unclaimed by you for more than 90 days after we have notified you that the work is complete, we reserve the right to dispose of the item or offset the cost of our work against its value, in accordance with the Torts (Interference with Goods) Act 1977.
Before disposing of any item we will:
Our total liability to you for any claim arising out of the work we carry out is limited to the value of the fees you have paid us for that specific job, except where liability cannot legally be limited (for example for death or personal injury caused by negligence, or for fraud).
We are not liable for indirect or consequential loss, including loss of data, loss of profit or loss of business use, beyond what is required by law.
Force majeure. We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control (including power outages, courier failures, supplier delays, natural disasters, strikes or acts of government). If such an event materially affects a job, we will contact you to agree a revised timescale or, if necessary, cancel the job and refund any amounts paid.
Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.
Because our services are agreed at a distance, consumers have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of agreeing to our quote, without giving a reason.
If you want us to begin work inside that 14-day window (which is usually the case for mail-in repair), you must give express consent when accepting the quote. In that case:
To cancel, email repairs@harktech.co.uk stating your name, the date of the quote and that you wish to cancel. We will acknowledge your cancellation and confirm any amounts owed within 5 working days.
If something about your job has gone wrong, please email repairs@harktech.co.uk with the subject line “Complaint”. We aim to respond within 5 working days and to resolve most issues within 14. If we cannot agree a resolution, you may seek free impartial advice from Citizens Advice (citizensadvice.org.uk/consumer) or bring a claim in the courts of England and Wales.
As a sole trader, I’m not currently signed up to a paid alternative dispute resolution (ADR) scheme — complaints come direct to me and are handled within the timescales above. Citizens Advice and the small-claims track in the County Court remain available to you as backstops if we can’t reach an agreement together.
We may update these terms from time to time — for example, to reflect changes in law or in how we operate. Any change takes effect from the date noted at the top of this page. The terms applicable to your job are the ones in force on the date you accepted your quote.
These terms are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms, please contact us at repairs@harktech.co.uk. A correspondence address will be added here once our PO Box is in place; for now, please contact us by email in the first instance.
Hark Tech