The terms that apply when you use our mail-in electronics repair and 3D printing service. Last updated: 15 April 2026.
These terms form the contract between you (the customer) and Hark Tech, a sole trader business operated by Grant Harkness based in Basingstoke, Hampshire, United Kingdom. By engaging our services you agree to the terms set out below. These terms do not affect your statutory rights under UK consumer law, in particular the Consumer Rights Act 2015.
We provide mail-in electronics repair and custom 3D printing services to customers in the United Kingdom. We do not offer a walk-in service. All work is carried out by post: you send the item to us, we quote and carry out the work, and we return it to you.
We provide a free, no-obligation initial assessment of every enquiry. Once we have inspected the item (or received your 3D printing requirements in sufficient detail) we will provide a written quote by email. The quote represents our best estimate of the work required.
You are under no obligation to proceed after receiving a quote. If you choose not to go ahead, you are responsible for the return postage of your item.
We will not carry out any chargeable work until you have confirmed in writing (by email or through our online tools) that you accept the quote.
If we are unable to repair your item, or if the repair cost would exceed a reasonable proportion of the item's value and you choose not to proceed, there will be no charge for the diagnostic work. You remain responsible for the postage to return your item, unless you tell us you would prefer us to dispose of it responsibly (in which case we will confirm disposal in writing).
If, during the course of the agreed work, we identify additional faults or work that would materially change the scope or the cost, we will stop, contact you with a revised quote, and wait for your approval before continuing. You will not be charged for any additional work without your prior agreement.
You are responsible for packaging your item securely and sending it to us using a tracked and insured courier service. We recommend insuring the item for its full replacement value.
On completion, we will return the item using a tracked and insured service. Return postage is charged at cost and will be itemised on your invoice. We are not responsible for delays, loss or damage caused by the courier in either direction, but we will support any claim you need to make.
We aim to return most repairs within 5–10 working days of receiving the item. 3D printing turnaround depends on the job and will be confirmed at the quote stage. These timescales are estimates in good faith and not contractual guarantees — parts availability, unexpected complications and supplier lead times can all extend them. We will keep you informed of any material delays.
Payment is due after the work is completed and tested, and before the item is dispatched back to you. We will issue an invoice by email. Bank transfer is our preferred payment method; details are included on every invoice. We will retain the item until payment has cleared.
For larger 3D printing jobs we may request a deposit covering materials before printing starts; this will be confirmed on your quote.
All repairs carry a 90-day warranty from the date of return dispatch. If the same fault recurs within this window, we will investigate and, where confirmed to be related to the original repair, put it right at no further labour charge. You remain responsible for the return postage during any warranty claim. The warranty does not cover:
If an item remains unpaid or unclaimed by you for more than 60 days after we have invoiced you, and we have made reasonable attempts to contact you, we reserve the right to dispose of the item or offset the cost of our work against its value. We will always make several clear written attempts to contact you before taking any such action.
Please back up any important data before sending a device to us. While we never intentionally access personal files, hardware repair sometimes requires powering the device on and performing tests that could in extreme cases affect stored data. We cannot be held responsible for pre-existing data loss or data loss that is an unavoidable consequence of a hardware fault.
See our Privacy Policy for how we handle any personal data you share with us during the enquiry and service process.
Our total liability to you for any claim arising out of the work we carry out is limited to the value of the fees you have paid us for that specific job, except where liability cannot legally be limited (for example for death or personal injury caused by negligence, or for fraud).
We carry public liability insurance to cover accidental damage to customer property while in our care. See the footer of our website for the current insurer and level of cover.
Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.
Under the Consumer Contracts Regulations 2013, you have 14 days from the date you agree to our quote to cancel the contract without giving a reason, unless the work has already started with your express consent. If you cancel before work starts, you are responsible only for the return postage of your item. If the work is already under way with your express agreement, you may be charged for the work completed up to the point of cancellation.
These terms are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms, please contact us at repairs@harktech.co.uk.
Hark Tech