Returns and reprints
Help with damaged, faulty or incorrect prints, and clear information about cancellations.
If something is wrong with your order, contact Hark Tech with your order reference and a description of the problem. We will explain the next steps. Your statutory consumer rights are not affected by this policy.
Arrived damaged?
If your print is damaged in the post, we offer a replacement at no extra cost. This does not remove any right you have to a refund.
- Email [email protected] with your order reference and details of the damage.
- If you can, include photographs of the item and its packaging. These help us understand what happened and deal with the carrier.
- You do not need an unboxing video. Please contact us as soon as you notice the problem; reporting it after 48 hours does not remove your statutory rights.
- Keep the item and packaging while we agree the next steps. Please contact us before posting anything back. We cover reasonable return costs for faulty, damaged or incorrect goods where a return is needed.
You deal with Hark Tech about your order. We handle any claim with the delivery carrier separately.
Faulty, incorrect or not as described
Goods must be of satisfactory quality, fit for their agreed purpose and match their description. If they do not, contact us so we can resolve the issue.
For faulty or misdescribed goods, consumers normally have a short-term right to reject them for a full refund within 30 days of delivery. You can choose a replacement instead. After that period, rights to repair, replacement or a refund may still apply under the Consumer Rights Act 2015.
Changed your mind?
Different cancellation rules apply to standard goods and goods made to your individual specifications or clearly personalised.
For standard goods bought online, consumers normally have 14 days from delivery to tell us they wish to cancel, then another 14 days to return the goods. Where this right applies, we refund the goods and standard outbound delivery. We provide the return instructions when you contact us.
The normal change-of-mind cancellation right does not apply to goods made to your individual specifications or clearly personalised. Producing an item only after it is ordered does not, by itself, remove cancellation rights. Your rights if a custom print is faulty or not as described remain the same.
If you spot a mistake before production starts, contact us promptly. We will confirm whether the order can be amended or cancelled.
Your file and print choices
Please check your file, scale, material and selected options before ordering. A design or selection error is different from a manufacturing fault. We assess concerns against the agreed order and any purpose you told us about and we accepted; this does not limit your statutory rights.
Contact Hark Tech
Email [email protected] with your order reference, the issue and any useful photographs. If you are unsure what information to send, get in touch and we will help.