Modern consoles run hot. Sealed cases, all-AMD silicon and tightly-packed cooling mean a year or two of dust is enough to push thermals into the throttle zone. The fan ramps to compensate, the case rattles, and games start stuttering during long sessions.

A proper deep clean — full disassembly, dust extraction, fresh thermal paste — reverses all of that. Most consoles come back 10–20°C cooler under load and dramatically quieter. This page covers the full scope, what’s in and out of scope, deposit terms and FAQ.

Why Hark Tech

One price, no surprises

£45 covers the whole job. Deposit £15 to book, balance £30 once you've seen it back to factory-quiet.

Premium thermal paste, not the cheap stuff

Arctic MX-6 or Thermal Grizzly Kryonaut as standard. Lasts years rather than months.

Free UK shipping — both ways

Your £15 deposit covers a tracked Royal Mail label we email to you. Return shipping is on us.

What we do, step by step

What’s included in £45

How it works, in detail

  1. Book online. Fill in the booking form on the main service page and pay the £15 deposit by card. Takes about a minute.
  2. We email your shipping label. Within 24 hours you’ll get a tracked Royal Mail label by email. Print it, attach it to your parcel, drop it at any Post Office — no postage to pay at the counter.
  3. Pack it sensibly. Wrap the laptop in bubble wrap or a padded sleeve. Box it with 3–5 cm of padding on every side. We photograph condition on arrival.
  4. We do the work. Strip-down, clean, re-paste, software pass, before/after temperature test. Usually 2–3 working days from arrival.
  5. Pay the £30 balance. We email a Stripe invoice for the £45 service fee minus your £15 deposit. Pay by card from any device.
  6. It comes back tracked. Once the balance clears, your console ships back via tracked courier in secure packaging. Free of charge.

Pricing breakdown

Same £45 regardless of make or model. Premium thermal paste, written report and 30-day workmanship guarantee included.

Refund policy: If you don’t ship within 14 days of receiving your label, the deposit is forfeit (we’ve already paid for it). If we receive your laptop and decide we can’t help — for example because the issue is outside the scope of a clean and tune-up — we refund the £15 in full and return the laptop at our cost.

If we find another fault: We email you with photos and an honest opinion before doing anything chargeable. You decide whether to add it on (at our normal repair rates) or just have the laptop returned after the clean.

Full FAQ

What's actually included in the £45?

Full strip-down, dust extraction, premium thermal paste on the APU, optical drive lens clean (if applicable), software cache clear and controller firmware check. Free UK return shipping is included in that price.

How does the £15 deposit work?

You pay £15 to confirm your booking. We use that to buy a tracked Royal Mail inbound shipping label and email it within 24 hours so you can post your console in for free. Once we’ve finished the work, we send a Stripe invoice for the £30 balance. Once paid, your console ships back via tracked courier.

Is the deposit refundable?

If you don’t ship within 14 days of getting your label, the deposit is forfeit (we’ve already paid for the label). If we receive your console and decide we can’t help — for example because the issue is outside the scope of a clean — we refund the £15 in full and return it at our cost.

Will my saved games be safe?

Yes. The deep clean doesn’t touch your storage. Saves, profiles, downloaded games are all unaffected.

How long does it take?

Typical turnaround is 2–3 working days from arrival. Add Royal Mail Tracked 48 transit time both ways and you’re usually looking at a week from booking to console-back-on-the-shelf.

Does it actually make a difference?

On most consoles 18+ months old, yes — visibly. Dust chokes airflow and old paste loses thermal conductivity. A proper clean and re-paste typically drops APU temps by 10–20°C under load. You feel that as quieter fans and steadier framerates in long sessions.

What if you find another fault?

We email you with photos and an honest opinion before doing anything chargeable. Liquid damage, broken HDMI, dead drive — you decide whether to add it on (at our normal repair rates) or just have the console returned after the clean.

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Ready to book your laptop in?

£45 all-in. £15 to start. Free UK shipping both ways.