PlayStation Repair Guide — PS4, PS5 and DualSense

Most PlayStation faults we see fall into the same six or seven categories. This page groups every PS4 / PS5 guide on the site so you can jump straight to the one that matches what your console is doing. Each linked article has a symptom description, the root cause (as we see it on the bench), and the fix — either a DIY path or a mail-in repair if it needs soldering.

HDMI faults — no picture, distorted picture, or flashing

The HDMI port on a PS5 is fragile. A cable caught on the edge of a desk is the most common cause of failure we see — the port cracks off the board. The similar-looking "HDMI IC" fault is a different repair entirely (chip-level, not port-level).

• PS5 HDMI port — no signal repair — the port itself is damaged; replacement fixes it.
• PS5 HDMI port vs HDMI IC fault — how to tell them apart — same symptom, very different repair. Read this before paying for either.
• Is a PS5 HDMI repair worth it vs a Sony-authorised swap? — the economics, including keeping your storage and saves.

Power, white-light, and blue-light faults

• PS5 white light, no signal — the console boots but nothing comes out of HDMI. Usually an HDMI fault in disguise.
• PS4 / PS5 blue-light of death — won't power on — what the blinking pattern means and whether it's a board fault or a power-supply fault.

DualSense stick drift

A problem so common Sony have been sued over it. The fix is straightforward if you're confident with small electronics; otherwise send it in.

• PS5 DualSense stick drift — the repair, step by step — including when to replace the whole stick module vs clean it.
• Hall-effect vs TMR vs standard sticks — your upgrade options so drift doesn't come back in twelve months.

Other common PlayStation faults

• PS5 disc drive grinding — won't read discs — usually the worm-gear.
• PS4 overheating, loud fan, shutdown — repaste + fan clean, most of the time.

Before you send a console in

• How to pack a console for mail-in repair — how we'd ship it ourselves. Worth five minutes to read; prevents transit damage.

If you've read the relevant article and you're not sure, email us and describe what the console is doing — we'll tell you whether it's a DIY fix or needs the bench, for free.