Independent UK mail-in repair for Apple MacBook, MacBook Air and MacBook Pro. We fix liquid damage, butterfly-keyboard faults (sticky or dead keys on 2016–2019 models), charging-port / logic-board failures, Flexgate display flicker, and most faults Apple would quote you £500–£1500+ for. Typical independent repair cost £60–£280 depending on the fault. Free photo quote, 90-day warranty. Typical turnaround is 5–10 working days from arrival at our workshop.

At a glance

ServiceMacBook Repair
CoversApple MacBook, MacBook Air and MacBook Pro
CoverageUnited Kingdom (mail-in)
LocationBasingstoke, Hampshire, United Kingdom
Price£60–£280
Turnaround5-10 working days from arrival
Diagnosis£40 assessment, redeemable against the repair
Warranty90 days on the work
Data retainedYes — storage is never touched

Why Hark Tech

Board-level repair

Apple’s answer to most MacBook faults is “replace the whole logic board” at £800+. We fix the actual component — charging IC, flex cable, backlight fuse — for a fraction of the cost.

MacBook-specific tooling

Pentalobe drivers, tri-point bits, model-matched compatible parts and microscope rework. No improvised part substitutions.

Honest pricing up front

Written quote before any chargeable work starts. If the repair genuinely isn’t economic, we’ll say so, and the £40 assessment covers the diagnosis and a tracked return either way.

A 15-inch MacBook Pro booted into macOS, running a Geekbench 6 CPU benchmark with Activity Monitor open
The same machine after the repair, running a full Geekbench CPU benchmark. A board repair isn’t finished until it has been held under load.

A real example, from our own bench

This one wouldn’t power on. The cause was a single shorted decoupling capacitor on the SSD power rail, a part about a millimetre across, pulling the rail down so the board could never come up. Replacing the failed capacitors brought it straight back.

It’s our own 15-inch Core i9 from 2018, and it’s still in service in the workshop today. That’s what component-level repair means in practice: find the one part that failed, replace it, and keep the board.

What’s included

How it works

  1. Get in touch. Describe the symptoms (spilled water, dead keys, won’t charge, screen flickering). Include MacBook model if you know it — system information makes this easy.
  2. Post it in. Use a hard laptop case or double-box. Tracked and insured — the MacBook is probably worth more than you think.
  3. Diagnose and quote. Ultrasonic clean if liquid-damaged, full board inspection, quote emailed to you within 48 hours of arrival.
  4. Repair. Most jobs are 1–3 hours of bench work. Liquid-damage cleans take longer because the board has to fully dry between stages.
  5. Test and return. Full-function test (keyboard every key, trackpad, display, WiFi, charging) then returned via tracked courier.

Pricing

Typical cost for this repair is £60–£280. Send photos for a free quote first. Board-level work starts with a £40 assessment, redeemable in full against the repair, and no chargeable work starts without your approval. See full pricing structure (labour tiers, parts at cost, assessment fees).

Turnaround is typically 5-10 working days from arrival at the workshop to return dispatch.

Frequently asked questions

My MacBook has sticky or dead keys — is it the butterfly keyboard?

If your MacBook is a 2016–2019 Pro, or a 2018–2019 Air, it has the butterfly keyboard and this fault is extremely common. Apple’s free repair program ended in November 2024 — you’re on your own now, and Apple quotes £499+ for the fix. We fit replacement topcases for £180–£280 including parts and labour.

I spilled liquid on my MacBook. Is it saveable?

Often yes — but speed matters. The first 30 minutes after the spill are critical. Post it to us the same day if possible, within 48 hours at the outside. Ultrasonic motherboard cleaning recovers most plain-water spills; sugary / salty liquids are harder and sometimes require component replacement. Free photo quote either way.

My MacBook won’t charge — is it the battery or something else?

Could be any of: charger, cable, USB-C port (often full of pocket lint), SMC state, worn battery, or a failed charging IC on the logic board. We diagnose all five in order. Often the fix is free (port clean, SMC reset); occasionally it’s a logic-board IC replacement at £120–£180, vs Apple’s £800+ logic-board swap.

My screen is flickering or has lines — what does that mean?

Classic symptom of Flexgate on 2016–2018 MacBook Pros — the display flex cable is too short and wears through. Independent repair is £90–£140 vs Apple replacing the entire display assembly for £600+.

Do you do liquid-damage repair on MacBook Airs?

Yes. Liquid damage treatment is the same across all MacBook models — strip, ultrasonic clean, inspect, replace damaged components, reassemble, test.

Will my data be safe?

Yes. The SSD stays inside the MacBook throughout the repair. We never wipe or image your drive unless you specifically ask us to. Even on dead logic boards, if the SSD is removable we can pull it and image your data.

Do you offer a warranty?

Yes, 90 days on the specific work performed. If the repair fails in that window we put it right at no further labour charge.

Related troubleshooting guides

Before sending it in, you may want to try the diagnostic steps in one of our help articles:

Ready to send it in?

Free photo quote, £40 redeemable assessment on board work, 90-day warranty. Serving the UK by post from Basingstoke.

Or — quicker, fixed price

Try our MacBook Deep Service instead?

Just slow, hot or fans loud? Skip the diagnosis — book the flat-fee deep service directly.

Book MacBook Deep Service — flat £65

Apple MacBook Repair — Independent UK Mail-In Service

Hark Tech is an independent workshop specialising in Apple MacBook repair by post across the UK. Whether your MacBook Air or MacBook Pro has suffered liquid damage, a failed logic board, a sticky keyboard, or a USB-C charging fault, we carry out component-level repairs with a 90-day warranty and a firm written quote before any chargeable work. Repairs start from £60.

Looking for iPhone repair?

Our mail-in service is focused on Mac laptops rather than iPhones or other handheld Apple devices. If you have a MacBook that needs attention — or you are not sure whether a fault is repairable — send a photo via the contact page for a free photo quote. We will be straightforward about whether we can help.

Frequently asked questions

Do you repair Apple products in the UK?

Yes — we specialise in Apple MacBook repair by post. We cover liquid damage, keyboards, charging ports, display faults, and logic board micro-soldering on MacBook Air and MacBook Pro models. We are fully independent of Apple and price our work accordingly.

Can you repair my iPhone as well as my MacBook?

Our current mail-in service is focused on Mac laptops rather than iPhones. If you have a MacBook that needs repair, get in touch for a free photo quote. If your only device is an iPhone, we are happy to point you towards a suitable repairer.

How much does Apple MacBook repair cost in the UK?

Repairs start from £60. The final price depends on the fault and parts required. We provide a free photo-based quote before you commit. Board-level diagnosis starts with a £40 assessment, which is redeemed in full against the repair if you go ahead.

Is there a warranty on the repair?

Yes — all MacBook repairs carry a 90-day warranty. If the same fault returns within that period we will look at it again at no extra charge.

How does mail-in Apple MacBook repair work?

Take a few photos of your MacBook and describe the fault, then send them via the contact page for a free photo quote. Once we agree on the repair and price, you post the machine to us. We carry out the work and return it by tracked post.