MacBook running hot, fan loud, battery flat by lunchtime? Full clean, fresh thermal compound, battery health check and macOS optimisation. One price.
One flat service fee including tracked UK return postage. Any approved parts are itemised separately.
Fans, heatsinks, exhaust grilles. T2/M-series chassis handled with the right tooling.
Arctic MX-6 on Intel CPUs. M-series chip pads replaced where needed. Done properly.
Cycle count, current capacity vs design, recommendation on whether to replace.
Crumb extraction, contact reseating, click-feel restored.
Storage tidy, login items pruned, Spotlight rebuilt, big-cache apps cleaned.
You choose and pay for secure inbound postage. Tracked UK return postage is included in the flat price.
From click to your laptop being back on your desk — about a week.
Click the button, fill in your details, pay the deposit by card. Takes about a minute.
Pack it securely and use your preferred tracked carrier. Inbound postage is arranged and paid by you.
After testing, we invoice the remaining £50. Once paid, your MacBook ships back by tracked UK post at no extra charge.
It confirms your booking and is credited against the £65 service fee. You arrange inbound postage. After the work is complete, we invoice the remaining £50; tracked UK return postage is included.
2–3 working days from when it arrives. With Royal Mail transit both ways, usually a week start to finish.
Yes — we don’t touch your SSD. macOS, files, apps and settings are all unaffected. Backup is good practice though.
Full FAQ — refunds, what’s in scope, what to do if we find another fault →
Almost every MacBook that comes in for a deep service has the same problem. Years of dust and pet hair have packed into the heatsink fins, and the original thermal paste between the CPU and cooler has gone dry and crumbly. The fan ramps up because heat is not getting out of the chip fast enough, not because the fan itself is broken.
You usually notice it first when the machine gets hot on your lap during a video call, a Zoom meeting kicks the fans to full tilt, or the case feels uncomfortably warm even when you are only browsing. Sometimes the keyboard above the F-keys is too hot to touch. That is the heatsink trying to dump heat through the chassis because the airflow path is blocked.
We strip the bottom case, lift the logic board far enough to get at the heatsink, and clean the fans and vents properly with brushes and compressed air rather than blowing dust deeper into the chassis. Old thermal paste comes off with isopropyl, and we apply a fresh layer of a known-good compound. We also check battery health, cycle count and any swelling, run an SMC and NVRAM reset where the model supports it, and tidy up macOS startup items and login agents that are pinning the CPU in the background.
If your battery is past its cycle count, has dropped below roughly 80 percent of its design capacity, or has started to swell and lift the trackpad, the deep service alone will not fix it. The same goes for failed fans, a cracked logic board, or liquid damage. We will tell you what we found and quote separately for parts before doing any extra work, so the £65 stays the £65 unless you agree to more.
Back up to Time Machine or iCloud first, and write down your macOS password so we can boot into the desktop to verify temperatures after the service. If you can still log in, sign out of Find My Mac so we are not locked out at the login screen. Pack it in the original box if you have it, or use a sturdy outer carton with generous padding. You arrange and pay for inbound postage; tracked UK return postage is included in the flat price.
The service fee is £65. A £15 deposit books your slot and the remaining £50 is settled once the machine is tested. You arrange inbound postage, and tracked UK return postage is included in the flat price. Any separate fault is quoted before extra work begins.
Most of the time, yes. If the heat is caused by clogged fans, blocked vents and dried-out thermal paste, the clean and re-paste brings temperatures and fan noise back down noticeably. If the heat is from a swollen battery, a failing fan or background software pinning the CPU, the service finds the cause and we tell you what it actually needs.
Typically a few working days from the moment your MacBook arrives with us. Once it is on the bench the service itself is usually a same-day job, but we let the new thermal paste settle and run the machine under load before posting it back, so you get something that has actually been tested rather than just reassembled.
You can if you are comfortable with pentalobe and tri-point drivers, removing the bottom case without cracking the clips, and lifting a logic board without ripping a ribbon cable. Honestly, for most people the cost of the right tools and a tube of decent paste is not far off the £65 we charge to do it properly with the parts already in stock.
If the chassis is straight, the screen is good and the SSD has space, a deep service can add years to a machine that feels tired. A 2017-onward MacBook with a healthy battery and clean cooling will still handle email, web, video calls and light editing comfortably. We will give you an honest answer when it lands; if it is not worth the £65, we say so.
