Loud fan, mid-game shutdowns, hot case? Full strip, ultrasonic clean and fresh thermal compound — bench-tested under real game load. Mail-in across the UK. Most consoles back in your hands inside 7 days.
Includes full strip, ultrasonic clean, fresh PTM7950 phase-change pad or premium paste, bench-test under real game load, 90-day warranty, and tracked return postage.
+ £35 if the fan needs replacing (rare — quoted only if needed).
If we find anything else during the strip (blown cap, board damage), we stop, quote it, and you decide whether to proceed.
The fan ramping to full RPM during normal gameplay (or even at the dashboard) is the classic dust + dried-paste signature.
Console powers off after 20–60 minutes of play, often during graphically heavy scenes — thermal protection cutting in to save the APU.
Frame rate drops or input lag that gets worse the longer the console runs. The chip is downclocking to stay below the thermal limit.
Two reasons: thermal paste dries out and dust accumulates. Factory thermal paste is fine for a couple of years, then it pumps out and hardens — so heat can’t transfer from the APU to the heatsink. At the same time, dust mats up inside the fan and heatsink fins. The fan compensates by spinning faster (loud), then the chip throttles, then the console shuts itself off as a safety. A strip-clean and repaste resets it to factory or better.
If your console is still under Sony or Microsoft’s manufacturer warranty (1–2 years from purchase), opening the case voids it — we’d recommend pursuing the warranty claim first. For consoles outside warranty (most PS4s and Xbox Ones, and PS5/Series X consoles bought 2+ years ago) there’s nothing to void.
Both, depending on the console. PS5 ships from Sony with liquid metal (Galinstan) on the APU — we restore that with fresh liquid metal and proper insulation. PS4, Xbox One and Xbox Series X/S use thermal paste from the factory; we use Honeywell PTM7950 phase-change pad (preferred) or premium paste like Thermal Grizzly Kryonaut / Arctic MX-6. PTM7950 doesn’t pump out, so it lasts much longer than factory paste.
With PTM7950 phase-change pad and a clean console, you can reasonably expect 5+ years before another repaste is needed — it’s used in industrial and laptop applications precisely because it doesn’t pump out. With premium paste expect 3–4 years. Either way, longer than the factory job.
We test the fan during diagnosis. If the bearing is grinding or the fan is noisy at low RPM (not just at full tilt), we quote a fan replacement on top — typically £25–£45 for the part on most consoles. Most of the time, though, what sounds like a fan failure is just dust packed into the heatsink fins.
If the shutdowns happen after 20–60 minutes of gameplay and the console is hot to the touch, yes — it’s almost always thermal protection cutting in. If shutdowns are instant on power-on, that’s a different fault (usually power supply or main-board) and we’d handle it under our power-fault repair instead. Send it in and the diagnosis tells you which it is — hidden-fault diagnostics carry a £25 assessment fee, credited to the repair if you proceed.
Free photo quote, no-fix-no-fee, 90-day warranty. Serving the UK by post from Basingstoke.
Or — quicker, fixed price
Just dust + tired thermal paste? Skip the diagnosis — book the flat-fee deep clean directly.
Book Console Deep Clean — flat £45
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