The controller is returned tested. The £29 is the final price.
UK mail-in controller service
Find the fault before buying the fix.
Drift does not always mean a worn stick, and an unresponsive button may only need its contact area cleaned. We test, open, clean and calibrate your controller before recommending parts.
£29paid upfront, tracked UK return included
- 01 / TESTConfirm the symptom
- 02 / OPENInspect the cause
- 03 / CLEANRemove contamination
- 04 / CALIBRATEMeasure the result
Built for faults that are not obvious
Use this service when you know something is wrong, but not which part is responsible. Common examples include intermittent drift, buttons that miss presses, sticky or inconsistent triggers, soft bumpers, double inputs and mixed faults.
We accept common full-size first-party Xbox, PlayStation and Nintendo Switch Pro controllers, including premium controllers such as Xbox Elite Series 2. For Joy-Con drift, use the dedicated Joy-Con repair service. Ask first about third-party or unusual controllers.
Important: cleaning and calibration can solve contamination or setup-related faults, but they cannot restore a worn or broken component. We will not promise a stick replacement before testing shows it is needed.
What your £29 covers
- Functional input test and fault confirmation
- Careful disassembly and internal inspection
- Cleaning of accessible button membranes, contact pads, triggers, bumpers and stick areas where relevant
- Calibration, reassembly and final input test
- Clear findings and a parts quote if further repair is needed
- Tracked UK return postage
You arrange and pay for the tracked journey to us. The booking email gives you the workshop address and packing checklist.
What happens after the assessment?
We send an exact quote first. Approve it and the full £29 is credited toward the repair.
No parts are fitted. The £29 covers the completed assessment and tracked return.
If replacement would be better value than repair, we will say so plainly rather than push an uneconomic job.
How to book and post it
- Book and pay £29. Choose the controller and the closest fault category.
- Pack the controller only. Remove loose batteries, caps and paddles. Keep the console, cables and case at home.
- Send it tracked. You pay the journey to our Basingstoke workshop; your booking email contains the address.
- We assess and update you. Nothing involving extra parts or cost starts without your approval.
Controller assessment questions
What does the £29 include?
Testing, internal inspection, relevant cleaning, calibration, reassembly, final testing and tracked UK return. You pay the tracked postage to us.
Will cleaning always fix stick drift or a dead button?
No. Contamination, contact condition and calibration can create those symptoms, but worn or damaged parts can look similar. The assessment tells us which route is sensible.
What if parts are needed?
We send an exact quote before fitting anything. If you approve it, the £29 assessment payment is credited in full. If you decline, it covers the bench work and tracked return.
Can I bring the controller to you?
No. Hark Tech is a mail-in workshop and does not offer walk-ins. The service is available across the UK by post.
Do I need to send the console or accessories?
No. Send the controller only. Remove disposable batteries and keep loose thumbstick caps, paddles, cases and cables at home unless we specifically ask for them.
Start with the evidence.
One £29 service to test the controller, clean what is relevant and quote only what it genuinely needs.