The faults these premium pads are known for — stick drift, worn LB/RB bumpers, sticky triggers, back-paddle and charge-port issues — fixed by post. From £40, a fraction of a £160 new Elite. 90-day warranty. No fix, no fee.
UK mail-in repair for the Xbox Elite Series 2 Wireless Controller. These are the best controllers Microsoft makes and the most expensive — so when one develops a fault it’s worth fixing, not binning. We repair the problems Elite pads are known for: stick drift (fixed permanently with drift-proof Hall Effect sticks), worn LB/RB bumper switches, sticky or dead triggers, back-paddle and rear-button faults, and USB-C charge ports that won’t hold a connection. From £40 depending on fault — against £140–£160 for a new one. Free photo quote, 90-day warranty. Typical turnaround is 3–5 working days from arrival at our workshop.
| Service | Xbox Elite Series 2 Controller Repair |
|---|---|
| Covers | Stick drift, LB/RB bumpers, triggers, back paddles, charge port |
| Coverage | United Kingdom (mail-in) |
| Location | Basingstoke, Hampshire, United Kingdom |
| Price | From £40 — Hall Effect stick fit £55–£75 |
| Turnaround | 3-5 working days from arrival |
| Diagnosis | Free, no-fix-no-fee |
| Warranty | 90 days on the work |
Character moves on its own, or the camera pans untouched. We fit Hall Effect sticks that use magnetic sensing, so there’s nothing to wear out and the drift can’t return. The Elite teardown is more involved than a standard pad, so this runs £55–£75.
The classic Elite fault: bumpers that stop clicking, feel mushy or double-fire. We replace the microswitches with fresh parts so they snap like new again. From £40.
Sticky or unresponsive triggers, hair-trigger locks that won’t set, dead back paddles or rear buttons, and USB-C ports that won’t charge — all repairable at component level. Charge-port replacement from £45.
Elite repairs start at £40 and depend on the fault. As a guide: bumper (LB/RB) microswitch replacement from £40; drift-proof Hall Effect stick fitting £55–£75; USB-C charge-port replacement from £45; triggers and paddles quoted after diagnosis. A new Elite Series 2 is £140–£160, so a repair keeps a premium controller in play for a fraction of the cost — and if two things are failing we quote the combined job so you only pay one lot of labour. You get a firm written quote after the free photo quote, and no fix, no fee on every repair. See full pricing structure (labour tiers, parts at cost, assessment fees).
Turnaround is typically 3-5 working days from arrival at the workshop to return dispatch.
Almost always, yes. A new Elite Series 2 is £140–£160. Most Elite faults — stick drift, worn LB/RB bumpers, sticky triggers, back-paddle issues — are component-level repairs from £40. You keep your controller and profiles, and with a Hall Effect stick upgrade the most common fault can’t come back.
Yes. We fit Hall Effect replacement sticks that use magnetic sensing instead of wearing carbon contact pads, so the stick physically can’t develop drift again. The Elite teardown is more involved than a standard pad because the back-paddle assembly has to come out first — drift-proof stick fitting runs £55–£75.
Yes, this is one of the most common Elite Series 2 faults. The bumper microswitches wear out and either stop registering or feel mushy. We replace them with fresh switches, from £40. If both bumpers and a stick are going, we quote the combined job so you only pay one lot of labour.
Yes. We fix rear-button and paddle-detection faults, and replace the USB-C charging port when the controller won’t charge or only charges at an angle. Charge-port replacement is a microsoldering job on the board, typically from £45. Send it in for a firm quote.
Message us with the fault and we’ll send a packing checklist. Post in just the controller (and the paddles if they’re loose) in a padded envelope or small box — no console needed. We diagnose free, quote you, and only start chargeable work once you approve it. Mail-in across the UK from Basingstoke.
90 days on the work. Hall Effect sticks have a multi-year life expectancy, and the replacement bumper and trigger switches we fit are fresh OEM-spec parts. No fix, no fee — you only pay for work actually done.
Before sending it in, you may want to try the diagnostic steps in one of our help articles:
Standard Xbox pad instead of an Elite? See our Xbox controller stick drift repair page.
Free photo quote, no-fix-no-fee, 90-day warranty. Serving the UK by post from Basingstoke.
